Booking information

Catering terms and conditions

Clear terms protect your catering booking and make sure everyone knows what to expect from the quote to the event day.

These event catering booking terms apply to quotes, confirmed bookings, delivery catering and staffed service arranged with The Teal Dragon Scoff. Please ask before confirming if any point is unclear.

Read before confirming

A booking is accepted when the required deposit or payment has been received and the details have been agreed in writing.

On this page

01

Quotes, menu availability and final details

Every quote is based on the information available at the time, including the menu, guest numbers, service format, event date, location and access requirements. A quote is not a booking until The Teal Dragon Scoff confirms availability and the agreed payment has been received.

Menus can change when suppliers, seasons or availability change. We will discuss a suitable replacement where an agreed item becomes unavailable. Prices may need to be reviewed if guest numbers, menu choices, venue arrangements or service hours change.

Details matter.

  • Tell us about the event date, venue, guest count and service style before accepting a quote.
  • Confirm final guest numbers and menu choices by the date stated in the quote.
  • Send dietary and allergy information in writing, with the guest name or table reference where practical.
  • Ask us to confirm any change in writing so the booking record stays accurate.
Dietary information and allergens

We need complete and current dietary information before food preparation begins. We will explain suitable choices and any cross-contact limits we know about. Guests with severe allergies should check the information with their medical adviser and event organiser; a catering kitchen cannot promise that any food is entirely free from allergen cross-contact.

Final guest numbers

The final number may set the amount of food, staffing and equipment required. If numbers rise after confirmation, we will confirm whether extra portions or staff are available and state any extra charge before proceeding where time allows.

02

Deposits, payments and cancellation policy

The quote or booking confirmation states the deposit required, the date for the remaining balance and the payment methods accepted. Your date and service are held only when the required deposit has cleared and The Teal Dragon Scoff has confirmed the booking.

Payment receipts or written confirmation should be kept with your event records. If a balance is overdue, we may pause preparation or withhold service until payment is received. We will contact the booking contact first where time permits.

Cancellation policy

Cancellation charges depend on the notice received, the work already completed, food or hire items already ordered and the terms shown on your quote. Send cancellation requests by email. The cancellation date is the date we receive the written request.

PAYMENT

Use the booking record

The written quote is the working record for prices, payment dates, menu choices and agreed service hours.

CANCELLATION

Give written notice

Call promptly about an urgent change, then email the request so the date and details are clear.

REFUNDS

Check the agreed terms

Any refund or retained payment is handled according to the quote, the work completed and applicable UK consumer law.

03

Delivery windows, venue access and staffing

Delivery times are agreed as windows because traffic, venue access and earlier events can affect the route. Food should be received by an authorised person who can check the order and direct the delivery team.

Safe access keeps service on time.

  • Arrival and parking. The customer must provide accurate directions, safe parking or loading access, and any permit details needed for the venue.
  • Venue readiness. Tables, power, water, preparation space, waste arrangements and weather cover must be ready when staffed service or a mobile kitchen is booked.
  • Staffing hours. Staff work within the hours stated in the booking. Delays caused by late access, missing facilities or changes at the venue may reduce service time or create an extra charge.
  • Handover. The customer or venue contact should inspect delivered items promptly and report missing or damaged items as soon as possible.
04A

Event changes

Tell The Teal Dragon Scoff promptly about a new venue, event time, guest count, menu request or service requirement. We will confirm whether the change can be made and state any price or staffing adjustment before it is added.

A venue change may affect travel, loading, equipment, food safety arrangements and delivery timing. The original booking remains in place until the change is confirmed in writing.

04B

Hire equipment and customer responsibilities

Any crockery, serving equipment, furniture, display items or mobile catering equipment supplied for hire remains the responsibility of the customer while at the venue. Keep hired items secure, dry and available for collection at the agreed time.

The customer must follow venue rules, provide accurate information and make sure guests follow reasonable food-service and safety instructions. Damage, loss, extra cleaning or late return may be charged where the booking terms allow.

Legal identity and contact

Speak to The Teal Dragon Scoff before you confirm

The Teal Dragon Scoff operates from 5 High Street, Harrow, HA1 3HP, United Kingdom. These catering terms and conditions are governed by the laws of England and Wales, subject to any rights you have under applicable UK law.

+44 7463 859088 [email protected] Ask about a booking

Review the details before confirming

Keep your quote, payment record and final event information together.

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